Complaints Policy

At Leodis Stairlifts we always endeavour to provide the very best of service to all of our customers. However, on rare occasions, there may be times where things don’t quite go to plan.

To ensure we are able to put things right as soon as possible, please read our complaints procedure below. We will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after your stairlift has been installed, please give it a look over to ensure everything has been carried out based on the contract terms and to the high standards we always aim to achieve.

In the unlikely event there is anything you are not completely satisfied with, please contact us in the first instance so any issues can be rectified as soon as possible.

Either call, email or write* to us.

Phone us

0800 804 4080

Email us


Write to us

Leodis Stairlifts Ltd, Unit 6 Overland Park, Leeds LS27 7FE

We aim to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.

*please request proof of receipt if posting